Important information about MyFUJIFILM
Dear Customer,
We have exciting news for you: To continue offering you the best service and even more design options for your photo products, FUJIFILM will be working closely with CEWE in the future.
This partnership will bring you many new products, more modern design software, and mobile apps for iOS and Android. To ensure the transition is as smooth as possible for you, we are providing information here about the process and the most important changes.
We have compiled all the important questions and answers about the change below.
Questions and answers about the changes at MyFUJIFILM
Why is MyFUJIFILM being changed?
MyFUJIFILM's photo service will now be operated by CEWE. This gives you access to a modern platform with new design options, as well as additional programs and apps. The new photo service also offers a wide range of new photo products.
What's changing at MyFUJIFILM?
MyFUJIFILM is migrating to a completely new platform. The new service is already available at new.myfujifilm.co.uk. During the transition period, you can continue to use the existing MyFUJIFILM service at my.fujifilm.com/uk. After the migration is complete on 7th October 2026, the new service will also be available at www.myfujifilm.co.uk.
Will I be informed about the migration?
Yes. You will be contacted by MyFUJIFILM several times and informed about the upcoming migration in good time.
What happens to my customer data?
If you have only subscribed to the MyFUJIFILM newsletter and do not have a customer account, your data will not be transferred to CEWE. The FAQ for users with a customer account can be found here.
Can I object to migration?
Yes, you can object to the transfer of your data. You will find the relevant information in the MyFUJIFILM information letters.
When will the transfer/migration take place?
If you have only subscribed to the MyFUJIFILM newsletter and do not have a customer account, your data will not be transferred to CEWE. The FAQ for users with a customer account can be found here.
Will my photos and projects be transferred as well?
No. Only the following data will be transferred during the migration:
- First and last name
- Email address
- Newsletter settings
- Date of last order
- Last login
- Last product category ordered
Other personal data, as well as photos and projects, will not be transferred. The new and old platforms are not compatible; therefore, existing projects can no longer be edited or ordered after the migration.
What about projects that have already been started?
Projects already in progress must be completed and ordered before the migration on 7th October 2026, as they will not be transferred to the new system. The new and old platforms are not compatible; therefore, existing projects can no longer be edited or ordered after the migration.
Why do I have to create a new password?
Since passwords are not transferred for security reasons, you will need to create a new password. Use the "Forgot your password?" function at:
https://new.myfujifilm.co.uk/account.html#/auth/pw This step is only necessary once.
How do I set my new password?
After the migration, access the "Forgot Password" function at:
https://new.myfujifilm.co.uk/account.html#/auth/pw on the new MyFUJIFILM platform. You will then receive an email with a link to create a new password.
What can I do in my new CEWE customer account?
In your customer account you can, among other things:
- Save new projects and edit existing projects
- Change and add addresses
- Set your communication preferences
- View the order status of your orders
Can I delete my CEWE customer account?
Yes. Even after successful migration, you can delete your CEWE customer account yourself at any time or commission CEWE customer service to delete it.
Will the existing desktop software for Windows and Mac still work?
No. The previous desktop version for Windows and Mac will no longer be supported after the migration. The new and old platforms are incompatible; therefore, existing projects can no longer be edited or ordered after the migration. Projects created in the previous software cannot be edited or ordered after the migration. Your started projects must be ordered by 6th October 2026.
Is there any new software for the PC?
Yes. CEWE offers new desktop design software that works on Windows, Mac and Linux. It is available for download at: https://new.myfujifilm.co.uk/creator-software.html
Is there also an app for smartphones or tablets?
Yes. In addition to the desktop software, CEWE offers a mobile app for iOS and Android. This can also be downloaded from the following link: https://new.myfujifilm.co.uk/mobile-app.html
Can I still design products in the browser?
Yes. All products can still be easily designed directly in your browser – installing the desktop software or app is not required. However, we particularly recommend the desktop software or the app for designing your CEWE PHOTOBOOK.
For further questions, the CEWE customer service team is available by phone at 01926 463 107 from Monday to Saturday 8am to 8pm and Sunday 10am to 6pm.